Five Star Customer Care Service

Fast

Repairs are completed in less than 5 working days for up to 5 units, or it's free. This is the fastest service in the industry.
*5 working days begins upon receipt of the unit.

Personalized

Your calls are answered by a live technician who is ready to assist you.

Professional

Full-time factory service center where experienced professionals provide technical advice, operational assistance, and helpful instruction.

Comprehensive

Lifeloc offers a full line of service products for your individual business needs, including extended service plans and instrument recertifications.

Affordable

To help with your budget, we offer free estimates, reasonable pricing on repairs and no hidden fees.

Service Packages

Silver - Factory Diagnostic

Think of it as scheduled maintenance, providing a tune-up and adjustments to keep your unit accurate and reliable. Recommended every two years.

Gold - Extended Service Plan

Provides all the benefits of the silver package with an extended warranty. A great way to extend your warranty beyond the initial one-year standard warranty.

Platinum - Factory Recertification

Fully comprehensive, combining all of the features of the Silver & Gold packages plus a like new certification assuring your unit performs according to the original manufacturer specifications. It's like getting a brand new unit.

 

For more information on our extended service plans, please call us at 1.800.722.4872 or e-mail service@lifeloc.com.

  Silver Gold Platinum
FC5/FC10/FC10Plus $100 $104 $198
FC20 & FC20BT $114 $184 $230

  Silver Gold Platinum
Basic Adjustments Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Full Calibration Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Accuracy Testing Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Necessary Hardware Repairs   Lifeloc power button icon Lifeloc power button icon
Full Factory Diagnostic   Lifeloc power button icon Lifeloc power button icon
One Year Warranty   Lifeloc power button icon Lifeloc power button icon
Comprehensive Fuel Cell Evaluation     Lifeloc power button icon
Upgrade Hardware including Lens, Case & Keypad     Lifeloc power button icon
Update Pump     Lifeloc power button icon
Applicable Software Updates     Lifeloc power button icon
Temperature Calibration     Lifeloc power button icon
Test to Manufacturer Specifications     Lifeloc power button icon
Recertification Certificate     Lifeloc power button icon

*continental U.S. only

  Silver Gold Platinum
Phoenix 6.0 $125 $240 / $265 Canada $314
EV30 $114 $240 / $265 Canada $272

  Silver Gold Platinum
Basic Adjustments Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Full Calibration Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Accuracy Testing Lifeloc power button icon Lifeloc power button icon Lifeloc power button icon
Necessary Hardware Repairs   Lifeloc power button icon Lifeloc power button icon
Full Factory Diagnostic   Lifeloc power button icon Lifeloc power button icon
Free Rental Unit   Lifeloc power button icon Lifeloc power button icon
One Year Warranty   Lifeloc power button icon Lifeloc power button icon
Comprehensive Fuel Cell Evaluation     Lifeloc power button icon
Upgrade Hardware including Lens, Case & Keypad     Lifeloc power button icon
Update Pump     Lifeloc power button icon
Applicable Software Updates     Lifeloc power button icon
Temperature Calibration     Lifeloc power button icon
Test to Manufacturer Specifications     Lifeloc power button icon
Recertification Certificate     Lifeloc power button icon

*continental U.S. only

Submitted by: M.L. from Canada

I just recently bought a used but mint FC10 via Kijiji. I figured the best way to know my tester is accurate & reliable is to send it back to Lifeloc. I am so happy I did. I had the Silver Package and all went well and shipping was fast! Now for your Staff! Five Star is at least, as good as the service was! Even though I was a used, single unit customer, I was treated with respect, never on hold more than five seconds, and everbody was friendly and knowledgable! Keep up the Great Work! Too bad so many other busineses don't even come close to your level of service! Thank You So Much Best of all: a North American Company!

Submitted by: State Fish & Boat Commission Employee from PA

I certainly appreciated you calling me today to find out if we were satisfied with your product and service. That speaks volumes about what I already knew – that yours is a very fine company. Having come into state law enforcement after 20 years in the grocery industry which is all about customer service, I certainly appreciate having a supplier like Lifeloc!

Submitted by: Test Administrator from TX

I'm impressed with the customer service you have always shown me. I have been satisfied with Lifeloc for years.

Submitted by: Police Officer from Turkey

Many other companies could learn a lot about customer service from you.

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